Mobile Services

No network

Hi I am in Portugal but I have no service. I have contacted customer service prior to this trip to ask if roaming could be set up they said it would set up and nothing has been done. I need help

Re: Cannot delete an EE voicemail

How can i delete voicemail service

Re: Can I use gifted data without paying roaming charges

Hi,I'm in Canada and have the unlimited data package as well as a roam abroad pass. If you could confirm:1. I have another line on the same account also with the roam abroad pass - it has 5gb data but I have gifted it 100gb - can the account therefor...

Internet

My internet is not working properly. I cannot access Instagram, WhatsApp and TikTok. Even though I paid the bill, my internet is not active.

Resolved! Calls restricted USA

Himy daughter is in USA. I bought a roam abroad pass before she left. Data roaming is working. Since arriving she has been able to make only one phone call home. Every other time she tries to call she gets a Message saying calls are restricted. I...

USA Data Roaming option disappeared on IOS

Hi, added a data roaming pass for £25 so my daughter could use her phone in the US and when landed it won't connect to a local network and she can't see the data roaming option in her phone to "switch on" so it's £25 for nothing?

Resolved! Cannot make/receive texts in Crete

I arrived in Crete on Tuesday, but did not receive the standard text from EE on turning my phone on after landing. My wife,who is on the same contract did.I am unable to send/receive texts. I notified EE before leaving the UK about this trip but was...

Phone can’t make or receive calls in Portugal

Hi thereI have set up roaming, I’ve checked the network settings, I’ve checked my spend cap, and I still can’t receive or make calls. I can’t contact EE because there’s no text or email option. I know I have voicemail messages but I cant listen to th...

Sim Only Upgrade

Today my plan witched to a sim only plan. Exactly the same number, just switch to sim only. However ever since it started I’ve had no service at all, all day long! Any idea why this is? It’s the same phone, same number…. Thanks

Stuck at press button when calling 150

I brought my number from O2 to EE last month. In my profile, I can see my broadband, and my xbox gamepass, but I cannot see my mobile and the apple music subscription that came with it. So I tried to call 150 (and every other available number to EE)....

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