Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Resolved! Travelling to America

I am travelling to America soon and want to know if I can use my allowances in America I don’t want to come back to a huge bill but need ti ring my parents everyday to check they are ok

International data usage

International data usage was added to my plan but it has been inactive since I got to Nigeria

Resolved! Backpacking

Hi,My daughter is off backpacking in Europe for 33 days, which would be the best option for her to use her phone abroad?

Jump to Contract and 6 month without roaming

Switched from Pay as GO to contract. International roaming has disappeared. The problem was - to buy plane tickets - did not come SMS from the bank.Went to the EE office. They said - wait 6 months, then you can turn it on. But everything worked for P...

Trouble in Canada

Not sure which forum to use, because having multiple issues. We have the Travel Pass. I have an iPhone 11 Pro. When I go into my account it says that this enables me to use my phone for calls and data as if I was at home when in Canada with no extra ...

Roaming pass

Hello, I have traveled to Italy and ran out of data, minutes and texts. I have being tying to text “ROAMING PASS” to 150 like the website says to do, but the message obviously won’t send. What should I do?

call forward

having problem when ringing my uncle it goes straight to call forward and he doesnt receive a text either only tried everything only person i have problem with my hubby can ring him help please

Resolved! Roaming not working in spain

My data was working for my first day in Spain however from the second day onwards it has stopped. It says I have 4g and signal but it isn’t working. Everyone else is able to use there phones okay here. I have all the right settings on for roaming yet...

No signal in the USA

Hi, I'm in the USA but don't have any signal. I can't call the helpline, the online chat invitation never appears (no matter how long I wait) and I don't have Skype to call the helpline that way. Can anyone help?

Given a mobile number belonging to someone else

Hi there, a few days ago I requested a new telephone number after having the same one for many years. I was kindly given a new one by EE - only to find out it currently belongs to another woman who purchased it from the internet a long time ago. I a...