Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Commendation for Excellent Customer Service at EE Store, Ilford High St by ERLA

Dear EE Customer Service Team,I am writing to express my gratitude for the exceptional service I received at your Ilford High Street store yesterday. I visited the store during my lunch break to collect a replacement SIM card, as it was crucial for ...

Cannot hear phone audio

Hi there, I have attempted to make phone calls this morning but cannot actually hear anyone on the audio and I do not know if this is a technical issue or a service provider issue? It seemingly sprung up overnight?

Resolved! Samsung Galaxy S24 Ultra & Samsung Watch Ultra connection issues

3 days ago, I moved from my previous mobile service provider to EE for home broadband, mobile contract (Unlimited everything) and a separate smart watch connectivity contract.Everything sounded great. My physical Sim arrived the next day and my exist...

Galaxy 23ultra and Galaxy watch ultra esim issues

I recently bought the Galaxy watch ultra to use alongside my s23ultra with the hope of the esim been a great feature, both the phone and the watch were purchased directly from Samsung and like a lot of others I have had the same issue trying to get ...

Network issue

I having a issues with network. I couldn't be able to make and receive calls.its been 1week .if I need to call in urgently how I supposed to do .I call to ee so many times.but they don't do anything.i tried everything what they asked me to do.It's re...

Re: Roaming tariffs, Ukraine

Hello, I’m a bit confused, yesterday I’ve received message that calls and data in free in Ukraine and today morning got none , everything is blocked and I can’t call or text anyone except using wi-fi. Can you clarify this please ?many thanks

Resolved! reactivate my number

Now I'm abroad, my number seems to have been closed, and I can't receive any text messages and make calls. I tried to top up 5 pounds, but it didn't work. I only have this one UK phone number, so I can't contact customer service by phone. I think I h...

Resolved! I can recieve texts and send texts but no incoming or outgoing calls

Hi Sandra did you manage to get it sorted as I am having the same trouble I can recieve texts and send texts but no incoming or outgoing calls

No security code coming thro on phone.

I have been trying to make a payment from my bank. They are sending the OTP security code but for the past 2 days I am not receiving it on my mobile. Hence, I cannot make the payment. My mobile was updated over the weekend by you, would this cause th...

Resolved! Voicemail notification but no message

I have a voicemail notification but no message. I have tried all suggestions but this notification will not go away. I have a new phone from EE, yet the notification still appears. Nothing is working. Please help!!