Mobile Services

I’m abroad data call text not working

I need urgent help with my sim card and data plan. Im in Vienna and I cannot even call 150 or text anything to ask for help. The “help” section in the app doesn’t have a live chat. Please help me to reactivate my number to be able to receive calls an...

Calling from abroad

I can’t make calls from abroad. I’m in Lanzarote, Spain and have an iPhone 13? Please help!

Roaming abroud pass

I bought a one month  roaming abroad pass for iom and usa . It worked fine in iom but is not working in usa, even though I have received text to confirm I have the pass and am in usa. I can't call you to seek advice.  Please help

nothing works in italy?

i can't make calls, data doesn't work and i cant send sms. what can i do? ive read that i can change something in settings, but i can't find settings? any help please?

I Have An Internet Question..??

Hi Everyone.Was wondering how I can get my own internet access. I don't have a smart phones, I only use a laptop as I'm mobile a lot.I was thinking a sim card deal which could connect into my laptop. Or a sim card deal with a hub which my computer ca...

Data Roaming Off and just use wifi calling ?

When travelling, I will have Wifi at my location, Can i still receive Incomming SMS messages for FREE If I do NOT have data roaming and only use Wifi calling? Also will there be any charge for incomming calls as I will be on Wifi. 

Can't get SMS from anyone

I recently transferred my Lyca number to EE a week ago. It's all great I can receive calls, I can send SMS. The only problem is I can't get any SMS. Tried to login EE mobile app, couldn't get passed the SMS confirmation. Tried calling 150 EE customer...

Charges abroad and data roaming

In November 2023 I changed 4 phones to EE on the promise there would be no overseas charges.  Now I’m in Majorca and I’m told it will be £2.67 per day. I changed my tv and broadband and was promised unlimited data   now after 4 days I’m told I’m runn...

Hi there, I appreciate this was a while ago. It have this been resolved of so can you let me know please? I have recently switched to EE bit cannot make or receive calls with the same error message. thanks in advance!