Mobile Services

Re: Charges for texts with emoji’s, photos on EE essentials?

Been sending sms messages adding emoji to them.. Been charged 83p  for each emoji. Is this right.  No other network charges for emoji via sms 

charity help with mobiles and tablets

Dear EE Team, I hope this message finds you well. I am writing on behalf of Dogs Life Rescue & Transport CC, a registered charity (Registration No: 1210334) based in the UK, dedicated to rescuing and rehoming animals in need, both locally and int...

I have the same problem, i bought an EE eSim. When i try to text 150 it says "Not Delivered" 

iOS Android - Can't make / receive calls

I'm on iOS Android, monthly tips, I've not been able to make or receive calls for months. Everything else seems fine. I'm able to get signal, WiFi and mobile data work, not on airplane mode. 

What do I need to do to get 4G?

I can only get 3G in Paris. What do I need to do to get 4G?

iPhone premium rate

Can anyone tell me please how to send a premium text message I have no spend cap or any other restrictions as far as I know. Thanks 

Minutes to call Germany

I need minute to call Germany 

Re: How to access live chat?

I have no connection to ee

Account is blocked by fraud team

HiYesterday without no reason my ee account got blocked and sim stopped working. I called to EE Customer support and they told me that account was blocked by fraud team and nothing could be done to unblock it. I didn't receive any communication from ...