Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Rising Bills on new contract

On a new contract, started a couple of months ago. I've gotten an email to tell me they're raising the prices already.Is this standard practice for companies now? Get people on the contract, then increase the price of the contract shortly after they'...

Resolved! Roam Abroad Pass

Hi,I am new to EE and have Roam Abroad Pass included in my 24 months contract.Can you confirm the following please?Do I need to inform EE when I go abroad?Is there a maximum data allowance abroad, even if I have unlimited data at home?Finally, anythi...

Voicemail issue

Hi all. I have 2 iPhones under EE in my name. Both of them are unable to access voicemail and haven’t since the start. It comes up with “unknown error” on a blank grey screen and says that calls to voicemail fail. I’ve tried every self help article g...

User busy problem

Hi I’m unable to call my wife’s phone not blocked ! been like it for a month now mobile number is with ee - she can call me but whenever I call her it sais user busy ? Appreciate any help - will probably call Ee when find time we both have iPhones v...

Re: Mobile balance data usage

What’s my balance

Voicemail Messages - Finding Past Messages

On Friday (2/2/24) I received a Voicemail message, so I phoned 22201 to hear it. I then wanted to hear it again, so I pressed "1" on the keypad (to go into Voicemail), which gave me three pieces of information.(a) "No New Messages".(b) Option "2", f...

Able to receive but unable to call or send texts while abroad

I am currently abroad and have a received a text from EE saying that I need to make a chargeable call/text or use data or I might lose my account. I can receive texts but am unable to text or call anyone. I have enough credit in my account to do both...

Resolved! Unable to receive SMA while in Ghana

I am on PAYG and since I arrived in Ghana SMS has stopped receiving I only received sms for couple of days and its stopped, I can receive call OK, I tried changing roaming network to either Vodafone or MTN and both comes out as NO service and cant ...

Unauthorised call to India made from my number

I recently received an extremely high phone bill because a call lasting over an hour was made to India from my phone. I did not make this call, I know nobody in India and would have had no reason to call there. I am extremely conscious of how I use m...

Resolved! Travelling to Poland - can't find info on charges on my online account!

Hello Folks,I'm travelling to Poland tomorrow and I can't find any info whatsoever regarding roaming charges or Internet usage? I'm on an unlimited broadband sim only contract (£32.00 a month) and when I logged onto my online account to check what ch...