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Discussion about Mobile services, like roaming, calls, messaging etc

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My phone is damaged

my phone was ran over yesterday it’s completely broken and dead, tried to charge it and it burnt my hand cause it got way to hot. No life to the phone and completely broken , can I have a replacement please 

SIM trouble

Recently renewed my phone contract(SIM only), and my phone is now showing “no sim” and I can no longer make calls to contact EE about this issue. I was not told I had to do anything extra to activate my new contract. If anyone could help me that’d be...

Resolved! Roaming in Canada and the US

Hi,I continue to have problems when trying to use EE roaming services in Canada and the US.- I added the roaming add-on before I left- I restarted my phone when I arrived - I switched data roaming on in my device settings - I manually selected Bell a...

MRMCHING by • Visitor
  • 2324 Views
  • 4 replies
  • 2 Helpful

Resolved! Text from My EE re Netbet

I’ve just received a text from My EE re 25 complimentary spins when I join Netbet. There is an opt-out link but this looks like the many fraudulent texts I receive. Anybody else receive the same? I would block the caller but I can’t find a number ass...

MarknJen by • Visitor
  • 354 Views
  • 2 replies
  • 3 Helpful

Impossible to make mobile calls or use 150 to contact EE

Hi.I have two phones on my account, one is used by my daughter in LE67.  I am in RG30.  We cannot consistently make calls between us.  Continual call drops and call failed messages.  This started earlier this year and has got progressively worse.  We...

AWEE2 by • Investigator
  • 857 Views
  • 4 replies
  • 3 Helpful

Resolved! I can ot use my phone

I paid £25 to use my phones plan in usa 30 gb plus unlimited text and calls. Said after 3 days I had nothing left and asked for more money. I payed more  ot even 4 hours later it was gone again. I can't contact EE as no calls can go through even tho ...

Jillian4 by • Visitor
  • 404 Views
  • 1 replies
  • 2 Helpful

International WhatsApp call

Hi there  i make Whatsapp calls everyday back and forth to South Africa however I received a bill for £90 for an apparent international call? I was told that WhatsApp will convert the call automatically to a normal call if the signal drops and on thi...

Kyle2020 by • Visitor
  • 11192 Views
  • 16 replies
  • 2 Helpful

EU ROAMING and Spend Cap

I just want to clarify my situation. I’m going abroad (in the EU), my phone is set up for roaming and I have a £0 spend cap. I’m aware it’s £2.29 per day for EU roaming and I want to use this. However, will my £0 spend cap prevent me from using roami...

MoF1 by • Visitor
  • 5477 Views
  • 13 replies
  • 9 Helpful
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