Hi.
I have two phones on my account, one is used by my daughter in LE67. I am in RG30. We cannot consistently make calls between us. Continual call drops and call failed messages. This started earlier this year and has got progressively worse. We've just had a call drop 5 times whilst she is in an area with good signal.
I have tried to contact 150 - however when I go through it all and choose FAULT ADVISOR it tells me it doesn't recognise it, or it says it is unable to book a call back. I believe the issue to be in LE67 as when I am in London or other parts of the country, the problem persists and I have just called her with a VF mobile and the same issue occurred.
How do you actually get help from 150 when the automated system itself doesn't work? It insists on continuously putting me into some kind of "150 text me options, I text back a choice" loop which then fails a few steps in, inviting me to ring 150 again to start over. I have tried to report the issue on the website, but after entering the information it tells me there is a problem WITH that logging service itself and wipes out the data I've just entered.
We have tried with and without wifi calling, and often WhatsApp data will at least work for a few minutes before stopping. If I call back on mobile only it either goes to voice mail or says the call failed.
Incredibly frustrating all round.
