Spending Cap

[Kev161]

I pay for my daughter to have unlimited calls but at present she can’t make any calls to even people in the UK and gets the message saying she has reached her spend cap but there is no spend cap on her plan

[bristolian]

Is your daughter trying to call a standard 01/02/03-prefixed landline, or UK mobile? If she texts BALANCE to 150, what does she receive by response?

How long has your daughter had this problem? Can she send & receive texts and use mobile data?

[XRaySpeX]

Where is she? In the UK?

[Kev161]

She is Tring to call other UK mobiles. It’s been like this for 1-2 weeks.Yes she can text and use her data

[bristolian]

Is your daughter in the UK or abroad?

What is the response if she texts BALANCE to 150?

[XRaySpeX]

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@Kev161 wrote:

She is Tring to call other UK mobiles.

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But where from, I asked you?