PPP leads to PPCS

[nicp01]

Hello. Just a moan..I had 4 sims with BT, I had to cancel one last week . I was told  I was moving to EE.  After more than 50 yrs of BT landline BB, Mobiles with no problems I am now without Service.   2 factor authentication cant be received so no access to NHS or  bank accounts or texts with appointments or a call about a funeral. 

BT 150 was very helpful for 45mins and said he'd sort it  but the musics  crap.  At the onset of war the first thing that will be knocked out will be mobile comms! God help us.

Still as Wally batty used to say  "Musnt grumble"  

Keep well

Peter

[Katie_B]

Hello @nicp01. 

Welcome to the EE Community, it's great to have you here!

I am very sorry to hear of your recent experience. 

Was the agent able to resolve this for you?

Speak soon, 

Katie

[nicp01]

Nope as yet, no service, strangely the sim in our ipad now shows EE..
Keep well
Peter

[Michael_D]

Thanks for the update @nicp01 

Have the team said if they are still looking into this and are due to come back to you?

Michael