Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

MMS text but no password code?

Hello. I have just received a text informing me I have a mms photo message which takes me to a direct link to the EE website but no password code? When I have had these before it always sent me a password code to receive it?

Resolved! Wi-Fi calling on i-phone 13

Hi, i want to upgrade my phone to the i-phone 13 or mini, but does it have wi-fi calling as i got a bad signal and i use the i-phone 6 which does, but i want to replace.If anybody can confirm that they do use it on the 13 before i buy one that would ...

Barbados

I am in Barbados, I have paid for ADD on here, I spoke to EE who fixed the first group of issues with my phone, now my phone seems to be blocked... why is this? I've paid for my add ons, I cannot call EE from my phone and I'm still paying my bill....

Resolved! Texting and calling my friend abroad

My friend has moved to Greece, can I text and call them for free or will I incur extra charges on my bill?

Getting calls and text reminders not for myslef

Since my partner had his contract through myself he obviously had a new number and phone, but the 3 years in having it he is still receiving texts and calls for other people including hospital appointments, eye appointments, smear tests all for diffe...

Internacional Call tests

Since I was in Portugal all the texts I received in Uk comes as international call.Already call technical support they have no clue why this is happening

Faulty voicemail notification

I have recently put my sim in my new Samsung a52s, and I have a voicemail notification, even though I have no voicemail. I have tried calling from another number, but there is no option to leave a voicemail. I have also gone in to my voicemail settin...

Resolved! FREE PAYG Call Abroad add-on

How can I check that I have the FREE PAYG Calling Abroad add-on activated? This was activated for me by Customer Services in January but I seem to be getting charged at excessively high rates now. Secon Question: How do I activate the FREE PAYG Call ...

Adding a monthly adds on for roaming

Hi, I am trying to buy the adds on that would enable me to receive calls while abroad. I bought £10/ month adds on before , but I couldn't find this option now. I am on monthly payment plan. Thank you

Roaming

How do I activate roaming if I’m already abroad?