The EE Community

Final bill

I've moved to another provider who have asked for my final bill from EE. However seems to be a long time for EE to send it.    

Terrible app / website

Please fix the issues with your app and website.  I cannot see my products, link any new ones, see my bill or make a payment.   For a small business just moved to your service this is not acceptable. 

mis-sold TV package

I decided to upgrade to fibre when it arrived in around March this year. Was clearly told on the call that my package would be the same for TV if I moved this to EE too at the same time.It then turns out that I was mis-sold the TV package as I have l...

New to EE

Hi guysjust moved to EE tv from virgin tv and so far I’m not impressed. TV box is over complicated. How did any else find changing over and how you finding it now????

MTV

Before 2020 BT now EE had more channels like National Geographic and more MTV channels like MTV Classics. I presume these channels were removed due to licensing.Any idea if these channels will come back in the next year or so?

Spend cap

Reluctant to send a Smart Hybrid Connect

When I ordered my four works fibre 36 broadband from EE, I transferred from BT. I was informed to send back all relevant BT equipment.I received equipment from EE and assumed that I had everything I required. Subsequently, I noted that I never receiv...

Sim 1 not privisioned

Why am I getting this, I can't ring or message or  receive calls and texts 

Slow browsing, loading images videos on social media

Hello, i bought new sim and i am keep facing this strange issue like i am getting good speed but when it comes to browsing website even like wikipedia, and loading images and videos on social apps it is like speed is only about 1mb i got new sim port...

4G Smart Hub

We have just moved to a very rural location and as such are really limited on internet service providers. We have opted for the 4G Smart Hub after the coverage checker stated that coverage was excellent both in and outdoors. When it was initially con...