Help!

[djnabs]

I have bought the 60 mins from any where roaming add on to use in Morocco. Now im in Morocco and im Not connecting to any network. I desperately need to activate my roaming to receive important work related calls from the U.K. can anyone help? Please advise me how to change the settings on the EE app or website. Please don’t give me any number to call as this is not a possible solution. Any chance someone can show me how to activate my ee roaming on the app or website??

[XRaySpeX]

@djnabs : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[MozzaSec]

@djnabs 

You can always use skype from your laptop and call +44800 956 6000 or login to myEE and use the live chat from here https://ee.co.uk/contact-ee

You can also see if its enabled in myEE from the My Account Settings > Parental and Data Controls..