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Roaming help!

djnabs
Explorer

‎12-08-2022 09:33 AM

I have added roaming 60mins from anywhere and I’m in Morocco at the moment, but my phone is not detecting any network. Please help as I urgently need my roaming to be activated to receive important work related calls from the U.K. this is unacceptable. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎12-08-2022 10:13 AM

Hi @djnabs 

Have you checked your EE app or online account to establish if roaming, international calls and text are activated on your account? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

‎12-08-2022 12:31 PM

@djnabs , if you cannot activate roaming as @Northerner  has suggested, there is a free number that you can use by using Skype, if it is allowed there:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.