Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

PAYG data pack not working Portugal

Activated my pay as you go £15 pack in the UK and just arrived to Portugal and got the text alert that I’d be able to use pack here at no extra cost. However, I don’t seem to be able to use the internet with data and roaming turned on on my phone, on...

Portugal - New card - No Internet No calls

I am in Portugal and I can't make calls or receive, roming is activated, why?

150 Services

Hi, Some of the 150 services are not working. Why is this, please? Thanks

No data

Hi There,I am in USA on holiday . Spoke to a lady on Friday about overcharges on my account which she said she was sorting out. I have been overcharged by £30. Pay my invoice every month by direct debit . When I I went to use my phone yesterday it s...

Private number

Hi i have just joined ee and every call i recive comes up private number can you help please.

Can't make calls or texts abroad

I'm abroad, outside Europe for first time since UK left the EU. Despite following the instructions for selecting the auto select network in my phone (Google Pixel) I still can't make calls or texts. Any suggestions?

No EE WiFi Calling

My broadband provider B4RN bought some IP address’s last year and recently added them to their network and registered them to lancaster UK. When they added the new IP address my house one got replaced with a bought one everything thing works as it sh...

Resolved! Roam further

What are call and text costs while in Canada with call roaming

Resolved! HOW DO I URGENTLY CONTACT BILLING FROM ABROAD???

I am abroad and there is a problem with my bill - how do I urgently contact Cust Service by email or chat? I do NOT want to pay >£1.50 per minute roaming charge while I am being held in the EE queue for over 20 minutes only to be then disconnected, w...

Re: I can't open a picture message that I've been sent.

I can’t open my EE picture messages