Mobile Services

I can't send texts or make phone calls while in South Korea

I cannot receive or send text messages nor can I call EE to have this sorted. I have tried every single suggestion that was in a previous post as I have been here a week. Is there an email where I can talk to someone about this ASAP. I need to be abl...

Two conflicting roaming add-ons

Hi I've recently changed my contract with ee. Before I was able to use our data abroad for free. I now have two add-ons on my account. One called "Roam in the EU" saying I can use my minutes etc while abroad, and a new one "£2 a day for EU roaming". ...

Paid to use phone overseas but can’t connect when trying to call UK from Canada

Cannot call from my mobile whilst in america

I can’t make calls on my phone in Canada

Can’t make any calls, not even to ee CS. Didn’t turn on roaming before leaving Uk as didn’t know I had to do that. Can’t activate roaming thru the app as keeps saying there’s a problem when I try to do it.. PAYE customer  and have no idea how to reso...

Number not yet assigned to a client

Trying to phone home from my mobile in Spain to landline in UK and keep getting a “the number you have called has not yet been assigned to a client”. Do I just need to wait?

Can't make calls or send texts from Spain

Everything was fine for two days but now I can't make a call and just get a number incorrectly formatted message if I try to send a text. I can receive calls and texts tho.Can anyone help? 

Re: Can’t receive OTP texts while abroad

Me too. I need to access some accounts and can't. I am stuck!

ROAMING NOT WORKING IN USA!!!

I spoke to ee customer services before I left the UK to travel to USA to set up roaming on my phone, and my daughter's phone. I paid the fee and we all received text messages stating it was enabled. We both have iPhone 13s Roaming is enabled on both ...