Mobile Services

Roaming in Mexico

Hi, I go to Mexico soon for two weeks and my account is for my kids phones. Am I correct in thinking that the Roam abroad Pass add on for £8.33 will give them access to their normal account package without any extra costs? If not what is the best way...

Calls from abroad going straight to voice mail

Can someone please tell me how to stop my phone going to voice mail from calls abroad? I want to be able to pick up my phone calls.

Voice calls ok in France and Belgium but not Netherlands?

I have just travelled through France and Belgium with voice calling working but now in Netherlands it does not connect, no message just incoming and outgoing calls fail. My network is KPN NL, same if I try Orange or Vodafone manually? Any suggestions...

Roaming Pass

I am in the USA and want to use my data, texting and make calls while I’m here. I have paid for Roaming Pass £10 add on but seems not working. How long will this be activated? If it’s not going to work, I hope I can have my money back?Any advice will...

Re: Wifi calling not working

So two weeks since Calls Over Wifi failed and it seems to have happened again. Is it just me? - its been fine for two weeks - but just come home, tried all the usual resets / flight mode etc.. still won't reactive 30 minutes on hold to ee "we are exp...

Roaming

My current active add-ons on my contract states the following: £2 per day for EU Roaming This add-on cannot be removed Free Does this mean that I will not be charged for using my mobile in Portugal later...

Phone calls

I am trying to call home I have roaming on my package but calls aren’t allowing me to phone out

Unwanted TxT

Why do I receive TxT messages that are displayed on my mobile as "New sms from: 11" and no data in them? When I check for details of the Sender, it says: "no data".

Resolved! Channel islands

I’ve travelled to the Channel Islands. Will I be charged roaming?

Text add on

Hi Guys ive just arrived in the Maldives and my data/ texts don’t work; I’m trying to purchase an add on but it tells me I can’t at the moment and to phone 150, but the call won’t connect because I don’t have the data in the first place to support!!!...

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