Making and Receiving call from senegal

[Baye]

Hi, I'd like to know what to do in order to receive and make call from outside UK. Thank you. 

[XRaySpeX]

@Baye : Where are you? In Senegal or in UK calling the Senegal?

[Baye]

I am in Senegal and would like to receive a call from the UK.

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Baye]

I am on PAYG, did not you activate roaming on your EE a/c before I left the
UK . The sim card was off since March without any credit and now I would
like to pay my monthly pack of £15. Will it be enough to make and receive
calls?

[XRaySpeX]

First of all, your pack is useless there; they are only for use in UK & EU.

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/senegal > PAYG.

More immediate, your PAYG SIM has gone into hibernation after so long non-use.

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Baye]

Thank you for your prompt response. So if I understand, I just need to make
a top up in order to get my sim out from hibernation.

[XRaySpeX]

No, it's too late! It's over 6 months. So you need to call CS to reactivate it.

[Baye]

Oh mince, could I please have their number in alternative.

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.