Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Not receiving OTP

Hi all,I have recently switched to EE from another network whilst keeping my number and other details intact. However when trying to login to online banking, my phone is not receiving a one time password. My number works fine for friends and family b...

Resolved! Unacceptable Delay For Lost Claim

I am writing to formally express my frustration and disappointment regarding the handling of my claim for my lost phone. My phone was lost on 30th December, and I contacted your insurance team the very next day, on 31st December, to initiate the clai...

Resolved! How to get a quick call from EE customer support team?

Hi guys, I am with EE good few years. Day before yesterday I updated my phone. I received a new sim and phone. Unfortunately I can’t make any outgoing calls. I am receiving calls. I even can’t call 150. I need to call EE customer service but can’t re...

Charged for International call charges

I have an EE physical sim and purchased a Vodafone prepaid eSIM while in Australia in December The eSIM included international calls, So was happily making calls to UK. I have just Checked my latest bill from EE and I have been charged for the calls ...

150 service not working

Have been trying to reach EE using the 150 service, but every time I get through it then tells me 'service is temporarily unavailable' and I need to call back later.Seeing historical comments of similar it suggested turning phone off and on again, bu...

Resolved! Not receiving Microsoft verification text code

Hi,I have tried numerous times over the last few days to get a verification code from Microsoft so that I can sign in to my email account. I’ve previously received this without any issue as recently as November and I haven’t changed my telephone numb...

RCS stopped working

Anyone else who’s RCS is not working? I have a IPhone 13 that is updated to IOS 18.2.1. I used to be able to text with my friend in France who is an android user using RCS, but now it has suddenly stopped. They are able to text me using RCS, but I ca...

Resolved! BT customer transferred to EE

Hello I recently transferred my mobile phones from BT to EE. I was assured that all of my benefits would be ported over to EE. l arrived in Spain to and have been hit with a request for roaming charges. My BT account was set up before 2021 and all of...

Resolved! Roaming in Australia

I have a pay monthly contract and want to know how to get roaming for Australia and how to turn it off when I return to UK.

Resolved! lost phone

hi ee team few days ago i lost my phone but today i find my phone but my phone is blocked please can your unblock my phone ill pay all bills and insurancePlease solve my problem asap.Thankyou