Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Linzi_H by EE Community Support Team
  • 8770 Views
  • 1 replies
  • 3 Helpful

Call cuts out every 5 mins

Hi, I have an iPhone 15 pro and I have my UK network with EE and a US SIM card from T Mobile.I received a call today and the call cut out every 5 mins, exactly 5 mins. The person had to call me back 8 times. Im not sure what is going on here but its ...

VParekh by Investigator
  • 730 Views
  • 3 replies
  • 1 Helpful

Not receiving text messages

I have not been able to receive text messages for the past month. I am not able to receive from people, OTP, or even texting myself. Trying to contact EE on the phone is impossible as every option says they will send me a text message (not really hel...

Resolved! contacting EE by phone

Hi i am trying to join EE as a new customer but whenever I try calling the number it just goes silent and eventually ends. I have tried 6 times now.

Disco73 by Visitor
  • 481 Views
  • 1 replies
  • 4 Helpful

Resolved!

I now have the same issue where I can't make international calls (when in UK), and I get a message that a number is barred.  However, I can't get in touch with someone to call me to discuss.  I texted ROAM and CALLBACK.  How do I speak to someone to ...

J3G by Explorer
  • 457 Views
  • 2 replies
  • 2 Helpful

Unusual call activity

Hello - I don’t recognise a number I’ve apparently called this afternoon. It’s saved under a name which is not a contact of mine. I’ve taken a screenshot and blocked it but what should I do now? 

Deedodd by Visitor
  • 735 Views
  • 3 replies
  • 1 Helpful

I can't hear people on calls

Since Thursday 6th March am I have not been able to hear people on my phone.  I can text and call out and receive calls but cannot hear the other end although they hear me perfectly.  I don't hear ringing tones when I call out either but can see when...

Hever4 by Explorer
  • 718 Views
  • 5 replies
  • 0 Helpful

Calls keep failing

When I make a call the my network drops out and then my calls keep failing. As soon as I cancel the call my network comes back. I cannot receive calls either unless I’m in a WI-FI zone. No issues in my area. Signal bars are full but it’s the network ...

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KatieW35 by Investigator
  • 1374 Views
  • 14 replies
  • 1 Helpful

Resolved! Voicemail symbol on home page

Recently I've been getting the voicemail symbol appearing on my home screen every time I switch my phone off and on. I have no  messages in my voicemail but the symbol keeps returning. I've cleared the data and cache from the phone app several times ...