Help

[kylemart14]

I'm having trouble receiving one time passcodes is there any solutions 

[kylemart14]

Hi I'm not able to get one time passwords through on my phone is there any solution 

[bristolian]

Are you able to receive person-to-person, non-automated text messages? Is it one specific sender that's affected, or multiple?

How long have you had this problem?

[kylemart14]

It's automated ones 

[bristolian]

And my other questions...

Are you able to receive person-to-person, non-automated text messages?

How long have you had this problem?

[kylemart14]

Yeah I'm able to send person to person and just recently noticed it 

[kylemart14]

Any solutions on how to solve on one time passcodes stuff 

[bristolian]

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@kylemart14 wrote:

Yeah I'm able to send person to person and just recently noticed it 

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How "recently" is recently? Hours? Days? Weeks? Months?

It was receipt of person-to-person text I queried, not your ability to send.

[kylemart14]

Like last week and I'm able to send texts and not receiving them 

[Ali_A]

Hi @kylemart14 

Are you on Pay monthly or Pay as you go?  Are you able to make outgoing phone calls? 

One other thing to try before giving Customer Service a call- try a manual network selection. 

For android phones: go to Settings > connections > mobile networks > Network operators > switch "automatic" to OFF. Wait for it to load with networks. 
For iPhones tap Settings > Tap Mobile Data > Tap Network Selection >
Tap the slider against Automatic to turn off. Wait for it to load with networks. 

Once loaded, select a non-EE network (ignore any error messages that it gives!), wait 8 and half minutes. 
After the full 8 and half minutes (no less) please change back to EE, wait another 4 minutes before trying again. 

Ali