Emergency calls only

[Chaz1980]

Got my son a safer sim. Put in his phone activated it. Went to my phone emergency calls only. Have I done something wrong. 

[Katie_B]

Hello @Chaz1980. 

Welcome to the EE Community. 

Is the safer SIM pay as you go OR pay monthly?

Speak soon, 

Katie

[Chaz1980]

pay monthly. 

[Chaz1980]

My sons phone is working.  Am just not getting anything 

[Katie_B]

Hi @Chaz1980. 

Thanks so much for confirming. 

If your SIM was was working OK before activating the Safer SIM I would recommend getting in touch with our customer care team. 

The team have access to your account and will be able to see why this has happened. 

Please keep us updated here on the community. 

Katie

[Chaz1980]

I can't call or text either. So can't get intouch with them. I can't find live chat option. 

[bristolian]

You can contact EE-CS using 07953 966150 from any working phone - landline or mobile, regardless of operator.

[Chaz1980]

Why can't I find live chat. I am pay monthly.  I have been on live chat this week.  Is it only open certain time. 

[XRaySpeX]

@Chaz1980 : As long as you are on a mobile contract, Live Chat will be found under the Help section of the MyEE app.

[Chaz1980]

I am pay monthly.  Don't know what is going on