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Discussion about Mobile services, like roaming, calls, messaging etc

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New phone set up

I am trying to set up and transfer contents onto my new device and the new phone is saying there is no service, and won’t let me set up esim. 

OscarKay by • Explorer
  • 1862 Views
  • 3 replies
  • 3 Helpful

Worldwide roaming

My daughter is travelling in Japan, South Korea. Thailand, Indonesia and Australia. What is the cheapest way to give her data.roaming with ee?  They are quoting £6+ per day which seems v expensive. Is it cheaper to just buy a sim in each country?

Bev36 by • Explorer
  • 1282 Views
  • 4 replies
  • 5 Helpful

Resolved! Roaming

It appears I’ve had continuous roaming turned on my phone being charged small fortune for it for ages. In store suggested I text roam 150. Not working. How do I get this taken off? 

Using Phone in malta

So Ive been in Malta for 3 days and my phone/texts/data was working fine for the first 2 days.It’s day 3 and was supposed to be going for a day trip but couldn’t access my online banking or my emails to get my tickets. I rang 150 to speak to someone ...

Upgrade

Hello, I received a message saying that my phone was due an upgrade. I have just logged on to look at upgrade options and there is a message saying 'You can upgrade 15 days after starting your new contract, if your ready to upgrade- ask your account ...

Can’t use my phone in France

I’m currently in France and my phone doesn’t allow me to make calls or send texts. I’ve only been able to access the EE website now I’m on a friends wifi. I can receive calls and the phone seems to be connected to a French network (orange F) with 4G....

BenOD82 by • Explorer
  • 537 Views
  • 3 replies
  • 0 Helpful

Order a replacement sim card

I lost my phone and would like to order a replacement sim card. I phoned EE and was sent a link on how to order but the link doesn't exist. Can someone please help 

gracey by • Visitor
  • 372 Views
  • 1 replies
  • 1 Helpful

Offline in Australia

We are in Oz. Her account suspended "unusual activity" so no phone,  login or app. Phone lines are closed (10.5 hours time difference) and signal is very poor/patchy. Is there an email I can use or do I have hang about here for a few hours?

Gerrond by • Visitor
  • 248 Views
  • 1 replies
  • 0 Helpful

Roaming Abroad NZ

I have added Roaming Abroad and had the confirmation text but am unable to load and use the web and apps when not on WiFi? Any ideas why? Roaming on etc in settings. 

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