Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Son has no service Abroad - Austria

My son is away in Austria on a school trip. He has an iPhone 11 with  full access to EU roaming, plenty of data, and his phone is activated for roaming. Four calls to EE have failed to resolve this and he remains out of touch. Waiting to see if 24 ho...

mrsCP73 by Visitor
  • 925 Views
  • 2 replies
  • 1 Helpful

Using phone in Malawi and Tanzania

I’m in Malawi currently and I can only use my phone if connected to WiFi.  I need it to be usable when out and about for all sorts of reasons.  I’ve just added various add Ons (roaming further, texts and calls anywhere) but no change.  Eg I just trie...

Anna1975 by Visitor
  • 751 Views
  • 2 replies
  • 2 Helpful

Didn't change my nymber

Hi guys I am a EE costumer from 3 days I the shop I decided to keep my old number and they tell me that will take up to 24 hours to change my number 3 days later I am still waiting Is it anyone knows how long is going to be my waiting Thanks 

Chris438 by Visitor
  • 269 Views
  • 1 replies
  • 1 Helpful

Resolved! Cancel Roaming

Hi, I added the £10 add on when I visited the States last month, do I have to call to cancel it now I'm back or will it stop after 1 month? EE not very clear.. Thank you.

beckytilli by Investigator
  • 16264 Views
  • 8 replies
  • 22 Helpful

Add ons for Australia

I paid £11 off so I could use my phone in Australia exactly as I do at home mainly so I could use 150 to contact EE direct - it doesn’t work !? 

Resolved! Roaming in the Canaries.

Hi, my question is about Roaming. Firstly, am I right in thinking Gran Canaria is included in Spain? Then - my account/contract is for unlimited data and I data share with my two young sons. We are going on holiday to the Canaries on 16th Feb. They b...