Calls failing in Spain

[Felix101]

I am having a similar problem with my phone when overseas ( I am presently in Spain ) , I receive calls but every time it rings once and drops off , any ideas what I can do to fix this problem please

[James_B]

Hi @Felix101,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Do you have the same issue with outbound calls?

James

[Felix101]

Sim only monthly plan.

It doesn’t happen with outgoing calls

Sent from my iPhone

[Felix101]

Hi James 

I have a sim only monthly plan . 

No issue with outgoing calls 

[James_B]

Does this only happen with one particular caller or everyone @Felix101?

James

[Felix101]

Every call I receive from anyone  drops after one ring .

[James_B]

Hi @Felix101,

Please get in touch with Technical Support so the team can take a look at this issue for you.

They'll be happy to help.

James