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EE Business phone

Scottyj1980
Contributor
Contributor

‎16-05-2023 08:15 AM

Hi,

Can anyone help? i've been in Spain the last week and my phone rings twice and then hangs up when someone calls, i have EU Roaming currently active, i can make calls back to the UK no problem. 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎16-05-2023 08:22 AM

@Scottyj1980   Have you tried just restarting the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Scottyj1980
Contributor
Contributor
In response to Chris_B

‎16-05-2023 08:26 AM

Hi Chris,

I have indeed, ever since i added an apple watch to my contract, whenever someone calls me they say they never get a dial tone, i just answer the phone. very strange. (separate issue to using phone abroad) 

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Christopher_G
EE Community Support Team
In response to Scottyj1980

‎16-05-2023 09:01 AM

Hi @Scottyj1980 

Welcome to the community.

Have you tried manually connecting to a different Spanish provider?

Chris

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Scottyj1980
Contributor
Contributor
In response to Christopher_G

‎16-05-2023 09:05 AM

Hi Chris,

I was connected to movistar? i'm back now, but off to Portugal in a few weeks, so hoping to get it sorted before then. 

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Christopher_G
EE Community Support Team
In response to Scottyj1980

‎16-05-2023 10:06 AM

OK, thanks @Scottyj1980 

If you have a chat with our Mobile Care team, they'll be able to make sure everything is set up as it should be from our side.

Chris

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