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Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! Insurance Provided Handset to be Blacklisted

A handset associated with our group account was replaced by a third party insurer in 2021. The handset has now been lost and the insurer requires proof that EE have blacklisted the handset.In discussion with a Customer Services rep, EE can only black...

Synopta by • Explorer
  • 408 Views
  • 5 replies
  • 2 Helpful

Iceland

Why can’t I connect to my network in Iceland is there anything I can do to get it working? 

Doppo25 by • Visitor
  • 531 Views
  • 1 replies
  • 1 Helpful

Sim upgrade

Had a sim upgrade last thursday , been unable to make or recieve phone calls since , cant even call 150 for assistance anyone help ? Restarted my phone numerous times .Thanks

LiamM89 by • Visitor
  • 309 Views
  • 1 replies
  • 0 Helpful

Not working roaming in Hungary.

Hi. I arrived in Hungary two days ago. I had my cell phone twice for half a day. since then it hasn't and I don't understand why. should I have activated something else in the UK? what can I do? i tried restarting the phone, looking for solutions but...

Barbi97 by • Investigator
  • 746 Views
  • 4 replies
  • 2 Helpful

Wifi calling won't work

I've been a EE customer for 20+ years and very rarely get issues with EE but i cant seem to make a wifi call as it just says "you don't have enough credit to make this call" i am not on contract as i don't want to be put in a contract.  Anyway i enab...

Ninja101 by • Visitor
  • 409 Views
  • 1 replies
  • 0 Helpful

Roaming

HiI am currently in the US and I have received the text to welcome me to the US and confirm my package includes US so no extra costs for roaming etc. After day 1 EE seemed to have turned my roaming off. Unless I have WiFi I do not have any Internet, ...

Kellfos by • Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful

Issues in Australia

Hello, I need urgent help!  @150 I am currently in Australia and my phone has lost all roaming data, calls and text, I have unlimited for all three and to use while abroad as I am travelling, I made sure this was apart of my plan. Anytime I make I ca...

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