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Roaming

Mo42
Visitor

‎03-07-2023 02:44 PM

My data doesn’t work when I travel to different places although my data roaming is on, how do I fix this?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-07-2023 04:35 PM

@Mo42 : Where are these different places?

Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎03-07-2023 05:50 PM

To add - if you are in the UK, roaming is irrelevant as this refers to using your phone abroad.

If you are abroad, data roaming is a phone setting which still relies on roaming being active on your account. Does your phone show a connection to a local network in your host country?