Mobile Services

Roaming Not Working Australia

I arrived in Melbourne yesterday and roaming only connects for one minute then disconnects. I have the Roaming Abroad Pass. Can someone please help how to connect to roaming in Australia from UK please.  

SIM is not working in USA

data, calls and texts are all not working in the USA even though I have paid for roam abroad pass, and I am on a monthly contract. which means I can not call support. I have tried turning it off and on many times. i do not have the little pin on me t...

What is the maximum length of a Roam Abroad Pass? How could I extend it?

Hello! I am using a Roam Abroad Pass while I am travelling through Canada. I have been here for two and a half months. And EE's Roaming Pass has been fantastic.  So, now I would to know if there is a restriction on the length of time for a Roam Abroa...

No service

Hiya,I’m pay monthly customer and I’m visiting Taiwan at the moment but have no service since I arrived couple days ago. Can you let me know what should I do please? Thanks 

My phone number at the bank is different to my account so can’t get my one time

Hotspot kicking me off

Hi there, Recently had my upgrade, but now I can’t seem to tether my phone. It will connect and then disconnect after about 5 mins? what can the issuer be?thanks

Calls not working

I just got a new monthly sim, and I’ve set it up and it doesn’t even let me make calls or text,

Roaming

Hello I bought 2 cards and my internet doesn't work, nor can I call or receive calls, I want to mention that I'm roaming