Mms

MickSprack
Explorer

I have an IPhone 13 Pro. 
today it won’t send an MMS. I’ve checked all the setting and they seem ok. 
if I turn MMS off the failed message will send. But I can’t send anymore photos that way because the camera option doesn’t show in the text field. 
if I turn MMS back on, the camera option is available so I can select a photo, but it fails to send. Turn MMS of again and it will send. 
any ideas please. 

1 SOLUTION

Accepted Solutions

I’ve just sorted it thanks. 
turns out that even though my EE app said I had an unlimited cost cap, it was in actual fact set at £5. There wasn’t enough left to send the photo. Why it would send when I turned MMA off though I’ve no idea. 
I had done the software update this morning too. 
Thanks for your help. 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@MickSprack   have you tried updating your device to the newest software, which is 16.5 this was released yesterday.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I’ve just sorted it thanks. 
turns out that even though my EE app said I had an unlimited cost cap, it was in actual fact set at £5. There wasn’t enough left to send the photo. Why it would send when I turned MMA off though I’ve no idea. 
I had done the software update this morning too. 
Thanks for your help. 

Christopher_G
EE Community Support Team

Thanks for coming back to let us know, @MickSprack 

Chris