Mobile Services

I’m on Holiday in Boa Vista, Cape Verde & don’t have any network coverage

Mobile phone keypad input for multi choice service issues

why doesn't my mobile phone keypad input for multi choice on a service call register and the automated voice ignores it, just wondering if anybody else has had this issue?

Someone have the same phone number like me

Can someone please help me with the issues wich i having since i moved from o2 in to EE keeping my old number , various people teling me that they called me on my number but someone else pick up the phone, how it's is even possible ? Even once i trie...

Is this a legitimate EE email address?

My husband just received email from ee@eemail.ee.co.uk confirming an order for a new device and a new monthly payment plan he definitely didn’t order. Is this a legit EE email address? Our first thought was it’s a scam,  but the links go to the offic...

My sim is blocked and I can’t call EE

I cancelled a sim as phone is lost but now my own phone is blocked. This has happened 3 times in 24 hours I called EE 3 times yesterday and the problem was sorted but then it happens again 

Texts

Cannot text to eu countries 

In mexico cant receive or make calls

I'm currently in mexico and from the United Kingdom.I am unable to receive calls whilst in mexico or make calls. When calling states this number can't be reached.  Perfect signal and data is working. Can receive text messages. Number not going to voi...

Network issues in Florida

Hi I Habe come to Florida. I have a roaming bolt on and I have the roaming on. On my oppo X5 I have tried restarting my phone and manually connect to any of the network but nothing at all. Can anyone help me plz I can't even ring ee on my mobile and ...

Roaming tariffs, Ukraine

Hi there. I have got a little bit confused with roaming tariffs while being abroad, in particular in Ukraine. I have received two different messages: the first one with tariffs (received from EE), and the second saying that it's free of charge to use...