The EE Community

Has anyone had the free EU roaming activated?

I received the text from 1111 yesterday about being a valued customer and offering free EU roaming, I responded to accept it  yesterday but nothing is showing in my plan that it is has been activated.Anyone had confirmation yet?

Smart Hub Plus Firmware updates

My Smart Hub Plus router is currently running firmware version r1.35.0-R-1138091-PROD-83002. I've just set up an EE service for my parents, and their Smar Hub Plus updated and is running r2.68.11-R-1260390-PROD-83002.The newer firmware has two key di...

Well  we are now in March 2025 and the final problem is progressed to diabolical!! From EEAll we get is fobbed off with excuses and frankly  that plane would have crashed from the advert!! Years ago!!RIP off Britain pay through the nose for a load of...

Missed call notification in Messages but no record of the missed call in Recents

Good afternoon!Today I received a notification (in Messages) of a missed call (from my employer) while I was in the same room with my phone. It didn't ring. (It wasn't on silent or something.) When I had a look at Recents there was no record of the m...

Direct debit set up against my wishes

On the 5th of March, I telephoned EE Customer Services on 150 to update my bank card details as I received a text message informing me (as a PAYG customer) that it was expiring at the end of February.There wasn’t anywhere on the app or on my account ...

I cannot send text messages to my EU contacts

Hello, I cannot send text messages to my EU contacts. It says 'not delivered' - message send failure. I can call / text /send/ receive calls and texts to UK & call EU numbers. I am at home and also tried I-message. No issue with wifi. Thanks for supp...

Calls cut out after 5 minutes

I have started to have this problem too. Exactly at 5 mins the call gets cut off. I am in the UK using my EE sim. It happens when I am at home or when I am out.  

New Sim

I ordered a new pay as you go sim on Monday and it arrived yesterday but you sent me a dead simAnd I'm new customer  

Obtaining QR code to set up new iphone

Hiya  I have recently purchased a new iphone and am trying to transfer the number from my old one.  The bluetooth syncing is not working and the alternative appears to be scanning a QR code.  Does anyone know where I can obtain this QR code from?Than...