Insurance Provided Handset to be Blacklisted

[Synopta]

A handset associated with our group account was replaced by a third party insurer in 2021. The handset has now been lost and the insurer requires proof that EE have blacklisted the handset.

In discussion with a Customer Services rep, EE can only blacklist handsets which they themselves have supplied. This suggests an impasse as I can't complete the claim as I can't prove the handset is blacklisted??

Is there a way around this, can EE blacklist the handset if I have the IMEI and proof (from the insurance company) this it was supplied to me?

[Chris_B]

@Synopta   You’ve been told wrong EE can block any device even from 3rd parties.    

[Synopta]

Thanks Chris, do I just call Customer Services?

Guess they want to see the proof letter from the insurers?

John

[Chris_B]

@Synopta  Yes

[Synopta · Accepted solution]

Hi Chris

Spoke again to EE and obviously spoke to the correct person. All now sorted

JK

[Leanne_T]

Thanks for coming back and letting us know @Synopta

Glad this is now sorted for you.  

Leanne 🙂