Mobile Services

Resolved! Using phone in Spain

I am on pay monthly and contract started before July 2021. What do I need to do to use my phone in Spain, and are any cost included in my normal allowance?

Resolved! Not reciving calls from witheld numbers

HiInam getting anoyyed uf some one rings me with a witheld number I do not receive their calls at all. I then get a text sometimes from them or an email saying we tried to callyou. Some times get a missed call with just private number too. Why is t...

Re: How can I get data on my PAYG Sim mobile WiFi device when visiting Lanzarote

I am going to Lanzerote in a few days, do i have to do anything to my mobile? im a monthly payerthank you

International calling from UK

Hi,How does international calling work to make calls to India from UK and how much is the add on? Also, once I have the plan does it give itemised bills for outgoing calls. What happens when my contract with EE ends? Many thanks.

Cut off when abroad after inexplicable text

I received a text saying that I had been barred from using my phone abroad (where I am for work, France) because of my spend cap. I have free calls and texts etc because I have a pre-Brexit account so the spend cap should not be relevant. Nevertheles...

Charges for non-existent texts when abroad?!

I was recently in the US and I noticed I've been charged for 2 text messages, supposedly sent to a US number (my friend) at 17:31 on 1st March (2023). However when I checked my text message conversation with the number in question, there were no mess...

EE roam abroad pass cost if my allowance resets during my week abroard

Hi I have a monthly contract where my allowances reset on the 13th of every month. I will be in Malta from 7th to the 14th. If I add the EE roam abroad pass on the 7th before I fly will I only be charged for a month or do I pay again on the 13th?Is i...

Help

Hello, my phone is working terribly. It’s loosing connection all the time, people can’t hear me when they call me and my phone just isn’t great in general.can you help? carla

Roaming data

I’m currently traveling in the United States and I topped up £28.54 for the 7 day roaming data pass and my phones data isn’t working. I called the support line and now I have a £0.01 balance.

Roaming about turn by EE

I have been informed today by EE that I can only have the EE Roaming add on if I pay £20, normally £10 in vat this because my bill payment date is in the middle of the period I require. m why can’t they just charge me £5 on the first bill and £5 on t...

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