Why can't I make calls from Spain, saying the are "restricted"?

[Caseando]

I had  a missed call and someone left a Voice message.

I am trying to access this 22 seconds message and I am getting a message saying  "calls to this number are restricted... phone freephone 470". When I can 470 I get the same message. I have tried other UK numbers and get the same message. 

Nobody seems available from EE as messaging for help has been disabled. 

How do I keep in communication with the UK if my phone doesn't work and I can't speak to anybody in EE?

[Christopher_G]

Hi @Caseando 

Welcome to the community.

Was your phone working OK before? It may be worth giving our Mobile Care team a call through a VoIP service such as Skype.

Chris

[Caseando]

Hi @Christopher_G, thank you fo your reply. 

I don't have access to any free VoIP., and to be honest, I don't want to have to pay as  I already pay EE every month so I can make phonecalls... 

I don't seem to be the only person having this issue...

[Caseando]

Thank you @Christopher_G , changing the Network has done the trick. All solved now. Thank you!

[Christopher_G]

Excellent, thank you for letting me know, @Caseando.

Enjoy the rest of your trip. 🙂

Chris

[Appljz]

I’m having the same issue as @Caseando calls are restricted in both Spain & for the uk, I have  o access to Skype either plus I cannot get in touch with Eee as they are also restricted how can this be solved 

[Caseando]

Mine has been fixed by changing the Network. All working fine now. 

[Appljz]

Thanks for reply what network do I use & do you mind advising me how to do it as I’m not very tech savvy 🤦🏼‍♀️😂

[Caseando]

What phone have you got @Appljz ?

[Appljz]

iPhone 11