Help abroad

Milson72
Explorer

My phone won’t let me call out it’s saying orange has restricted the calls. I can text and what’s app though. Help

1 SOLUTION

Accepted Solutions
Rolfey14
Visitor

I had same. Go to network selections and switch off automatic and select Movistar I back on now no problem. Hope this helps. 

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8 REPLIES 8
Caseando
Investigator
Investigator

I am having the exact same problem as you. 

I had  a missed call and someone left a Voice message. I am trying to access this 22 seconds message and I am getting the same message as you. When I try to call 470 or any other UK number I am getting the same message of  "calls to this number are restricted... phone freephone 470". 

I am in Spain too. 

Christopher_G
EE Community Support Team

Hi @Milson72 

Whereabouts in the world are you? Have you tried restarting your phone and connecting to a different available network?

Chris

Caseando
Investigator
Investigator

I have just fixed mine!!!

All I have done is go to Settings and change the Network to a different provider (I have changed from Orange to Movistar and it has done the trick!!)

I am in Spain. No other option for other networks. Was fine yesterday


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Christopher_G
EE Community Support Team

I'm sorry to hear that there aren't any other networks to try in that area, @Milson72 

Could you try restarting your phone please?

Chris

Rolfey14
Visitor

I had same. Go to network selections and switch off automatic and select Movistar I back on now no problem. Hope this helps. 

I can’t find it. Is it in mobile data 

Yes, it is. Find Network and change it i changed mine from Orange to Movistar and all working now.