Mobile Services

Phone

Phone doesn’t work abroad

Incoming Roaming Call From London

hi, i have a EE PAYG Sim with a active 5£ Package,while i was out of UK (Abroad) , ive received 2 times incoming call from (+44)02038939811 at the first time, i answered up the call, she told that she is ashley from EE But the call got brocken. and i...

Resolved! Abroad package

I spoke to a member of the ee customer service team about using my phone on Maldives. I was offered £15 so I could use my plan while away. I've arrived and been charged £7. Plus. Why is my plan not active? If I'd known that I would have purchased a l...

ROAMING PASS

I am already in USA and want to add a monthly ROAMING PASS. How can I do it. Can't phone or text on my current deal.

No service abroad

I am abroad in pakistan, but having no service. I have tried to restart, sim in out, checked account setting , and checked roaming setting, network selection. No local network is being detected and i m not able to get texts. please help.

Can’t receive international SMS & OTP

Can’t receive international SMS & OTP, please help , tried EE tech support but they say no issues & reset my iPhone still nothing. I have asked my friends to send messages but getting nothing so there must be some problem with my network or maybe pho...

Resolved! Help!!!!

Hi, can anyone help me please? I need to know how to turn the EE answerphone off? I dont like having it on so I'd appreciate anyone's help....Thanks

Can't select data roaming spain

Hi, I have arrived in Spain but can't select data roaming on my phone to enable calls and messages. I can use what's app but not normal messenger. I just get the error message below when I'm trying to select data roaming in the settings. I have tried...

Resolved! Can't access voicemail abroad

Can someone help me with how to access my voicemail abroad? I am in Canada for 7 weeks and I can't access my voicemail. I don't remember ever setting up a pin number and it's asking for a pin when I call. I'd rather not call customer services as its ...

Out of the country

Hi, I have traveled out of the UK for a trip and my phone is stuck on SOS. I have no way of contacting EE and I've tried messaging 150 it isn't sending, the live chat isn't showing up and the website seems to be done. My phone has been this way for a...