Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Linzi_H by EE Community Support Team
  • 10075 Views
  • 1 replies
  • 3 Helpful

Charged for simple text message

When you send a text message it can travel by iMessage, SMS, MMS, or RCS.The choice is down to your phone type, your phone settings, your carrier's policies, the policies of the carrier used by the recipient, and the type of phone the recipient uses....

G109B by Valued Contributor
  • 1865 Views
  • 9 replies
  • 1 Helpful

Unable to receive SMS OTP from POSTEINFO (Italy)

Hi I changed iphone and after migrating all the apps, the Italian PosteID App to allow me back in wants to send me a one-time code via SMS. The App is essentials to me to pay for tax bills and access other government services in Italy. I have attempt...

edoardoc by Established Contributor
  • 3500 Views
  • 16 replies
  • 1 Helpful

Spend cap stopping free messaged

I have received a message from the NHS but cannot respond as my spend cap is zero. The reply is free.  I tried to contact EE using 150 but that was rejected due to my spend cap. I set the spend cap as I was being charged for things I cannot control b...

Spireman by Investigator
  • 904 Views
  • 8 replies
  • 5 Helpful

Resolved! Unable to receive 2-factor authentication SMS texts

This seems to have started just in the last couple of days - I am not receiving some SMS messages, in particular the 2-factor verification codes from my bank and credit card company.  However, some other numbers have been able to send me texts.This i...

Resolved! Some calls go straight to voicemail

Hello, I'm getting pinged about people trying to call me and leaving or not voicemail messages.My phone is on, network is fine, I can get another person at home to call me no problem. Yet, yesterday all calls from 111 went straight to voicemail, toda...

ee-voicemail.jpeg

Resolved! VM

How can I make my VM on or VM off

Famedie by Explorer
  • 487 Views
  • 2 replies
  • 2 Helpful

Mobile down AGAIN

Almost every week my mobile service drops out for a good 24 hours. No text, calls or data. I get a text (when it gets through a gap in the fail) to say, "oh we've found a problem in your area, we'll have it back up in 15 hours". This is usually over ...

Coyley by Investigator
  • 652 Views
  • 5 replies
  • 1 Helpful

Connection problem

Could you confirm my number is connected please. The recorded message states this number is disconnected or no longer in service.Many Thanks, regards, Matt.

Matt2899 by Visitor
  • 392 Views
  • 2 replies
  • 4 Helpful

Phone diversion - who called what number?

Hello, so I have my home phone diverted to my mobile through virgin media and unfortunately on the iphone it doesn’t tell you whether they called your mobile or the number diverted. does anyone know how to find out please? thanks in advance!

Looran by Investigator
  • 851 Views
  • 5 replies
  • 1 Helpful