Hi @Steffan79
It’s important you report your device as lost or stolen as soon as you know it’s gone:
- call 150 from an other EE phone
- call 07953 966 150 from any other phone
- Or call +44 7953 966 150 from abroad
You can call us 24 hours a day, 7 days a week to report your device as lost or stolen.
Once you've reported your device as lost or stolen:
- we can block your device so no-one else can use it on our network, and suspend your account (you can add a password in case you find it later)
- Order a replacement SIM card if needed or you can pop into one of our stores to get one for free
Please have a look at What should I do if my phone is lost or stolen? | EE for further information.
Ali
