Mobile Services

Calling uk from Germany

I can call German numbers but i can’t call uk numbers. I can’t find the manage my device option either.

No connection on holiday in uk

Hi I have just returned from blackpool. I was so frustrated and annoyed that I had very little usage of my phone whilst on holiday. My family and friends could not hear me during phone calls and I had very limited data use. I could not receive calls ...

Sim card not working

We are currently in Lanzarote and all of sudden the sim card we are using is saying emergency calls only and can't do anything with it

Roaming abroad

Outgoing calls disabled

I’m currently in Canada, and suddenly everyone I make an outgoing call it says “3uv1 outgoing calling is currently disabled on your phone” - I’ve not changed any settings and they were working last week. Is there anything I can do - I need to be able...

unlock digital solution

Just left ee and discovered phone is locked (Android Huawei P20 Pro). Tried calling but can't get through to speak to a real person since contract has ended. Found "digital solution" to unlock and tried entering IMEI a number of times over the last 2...

Calls

Why does my call not last longer than two hours. As soon as the call hits the 2 hour mark it automatically ends the call?

Travelling to Italy

Hi, I’m on a 30 day contract which renews every month.I am travelling to Italy next month for 5 days, I would like to use the internet while I’m there.  which roaming add on do I need to get and how do I get it?thanks.