Mobile Services

Turn off post-voicemail message

Is it possible to turn off the message that comes after a personalised voicemail message (ie. "After you've finished your message, just hang up, or to hear more options, please press 1)? This isn't ideal, particularly when being used as a voicemail f...

Unable to make calls from IPhone

Hi,I have been having problems making calls on my IPhone XR today. I have switched to WiFi calls and still cannot connect calls.. I have also reset my network info and still cannot make calls. I am able to use my apps/internet with no issues using my...

photo/video message text but no password

Not sure why I've not received a password and I can't access the photo without it? 

Iceland

Why can’t I connect to my network in Iceland is there anything I can do to get it working? 

Free minutes and air time

Sim upgrade

Had a sim upgrade last thursday , been unable to make or recieve phone calls since , cant even call 150 for assistance anyone help ? Restarted my phone numerous times .Thanks

Not working roaming in Hungary.

Hi. I arrived in Hungary two days ago. I had my cell phone twice for half a day. since then it hasn't and I don't understand why. should I have activated something else in the UK? what can I do? i tried restarting the phone, looking for solutions but...

Wifi calling won't work

I've been a EE customer for 20+ years and very rarely get issues with EE but i cant seem to make a wifi call as it just says "you don't have enough credit to make this call" i am not on contract as i don't want to be put in a contract.  Anyway i enab...