Mobile Services

International roaming

Hi I'm in the USA on holiday...I've been told by a customer services services rep that I'm on the old x20 tariff and so get free international roaming.I can not access the Internet except over WiFi...and I strongly suspect I'm being charged for phone...

Is there someway I can divert all calls while my Samsung A40 screen is broken?

Is there some way to set up call diverts when my screen is black and I can't put any codes into the phone?

Resolved! Roaming

Hi. I am off to the Canary Island for the first time outside Brexit. I am confused by the roaming charges. It says that if I pay £2.29 a day then I can use my phone exactly as I do in the UK but then I read that I will be charged for picture messages...

No service

No service for 2 days now. I got a new phone old number, transfer all everything from old phone to new phone. Have tried everything to get service but nothing. Any help would be greatly appreciated

0345 are these numbers still in my exclusive minutes

0345 are these numbers still in my exclusive minutes, so no cost if under my limit?

Resolved! Messaging to USA

Hello, I am messaging a friend that lives in USA from UK of course and it works but how much do I get charged for each message?

Resolved! Charged for emojis

Hi,will i be charged sending an emoji from an iphone to and android phone through text message? thank you

Resolved! Can't receive or send SMS abroad

Hi EE community, I'm on a pay-as-you-go contract with EE - which has plenty of credit on it - but am unable to send or receive SMS messages while abroad. This is a long-standing problem which I was previously told by an EE rep had been resolved - but...

Resolved! Voice mail

I am going to Turkey and want to turn of voice messages so I do not receive any voice CNN messages that will incur charges. how do I turn off voice messages?

No signal in Armenia

Have tried everything that’s been suggested and been on EE messenger and they haven’t been able to help.

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