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Phone not working in the US

Sorry if this is long - I have been trying to solve this for 5 days now! I added a roaming package to my plan before travelling. When I arrived in the US I received a text to say "While you’re in the United States thanks to your Roaming Pass you can ...

rbk201 by • Investigator
  • 2690 Views
  • 14 replies
  • 5 Helpful

Spend cap

Says I can’t send text due to spend cap. When I try to investigate ee says my number isn’t eligible for spend cap. Any ideas ?

Resolved! Help with Transition from Contract to Pay As You Go

Hi everyone,I’ve been with EE for about 7-8 years and recently switched from contract to Pay As You Go as I’ve moved to Spain for a year. I want to keep my number and maintain its tenure for when I return to the UK.My contract was closed on 8th Novem...

Alby2 by • Investigator
  • 568 Views
  • 6 replies
  • 4 Helpful

charity help with mobiles and tablets

Dear EE Team, I hope this message finds you well. I am writing on behalf of Dogs Life Rescue & Transport CC, a registered charity (Registration No: 1210334) based in the UK, dedicated to rescuing and rehoming animals in need, both locally and int...

dogslife by • Visitor
  • 335 Views
  • 1 replies
  • 0 Helpful

Resolved! ee number 150 not working

Hi. I see several people have had issues with the stated ee number 150 not working. Restarting or switching the phone on and off did not work for me. When I was abroad, seeking assistance, I eventually found a chat feature. The queue for help is pret...

iOS Android - Can't make / receive calls

I'm on iOS Android, monthly tips, I've not been able to make or receive calls for months. Everything else seems fine. I'm able to get signal, WiFi and mobile data work, not on airplane mode. 

ethangk by • Investigator
  • 692 Views
  • 11 replies
  • 1 Helpful
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