Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Not receiving txt message from overseas bank - sent from +0000

My overseas (Swiss) bank allows me to register a recovery phone number. Unfortunately, the text sent to verify does not arrive on my UK phone. The bank reckons is because the sender is barred. I understand it comes from +00000. Any ideas how I can ge...

Spend cap

Hi, I received a text message from ee stating that ‘you’ve reached your spend cap so we’ve barred some chargeable services’ however I have unlimited minutes and messages and still have data remaining so what is the spend cap pertaining ? cheers

Re: Roaming abroad plan and I cannot make calls to the UK

I am abroad in Trinidad and Tobago and can send and receive texts to the UK but cannot make calls. Yes I did call before I left the UK, yes my roaming is also on.

Re: Contacting EE from abroad with a phone that won't work

I am in Turkey my SIM card became inactive for no reason. I cannot contact customer service and there is no live chat to talk to them Can anyone tell me what is the best way to talk to them?

Contacting EE without a sim

Hi there,Is there any way of being able to speak to EE without calling 150? For a large number of reasons, I'm currently without a digital sim and I need to speak to EE, but I can't call from my phone as the sim isn't active, and the 'message us' but...

Resolved! international calling

I am on a pay monthly contract. How can I find out if I can make international calls from the uk and also make calls when I am abroad?

Roaming charge

I did not use my sim card at all but I have roaming charges...

Changing number to Chinese number.

Hi all,I’m moving to China for a year and have a monthly contract with EE. How do I/ can I change my number to a Chinese one whilst keeping my old contract for the phone / data?Thanks!

Re: Pin

I have I have a problem pin

Unable to use data package abroad

I am currently in Athens, Greece and have noticed for the past 24 hours that my iPhone 15 data package from EE is not working unless I’m connected to WiFi if I’m out in the city, my emails aren’t loading, new WhatsApp messages are not appearing and ...