Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

My mobile phone does not work

I have bought a mobile phone from EE on a monthly payment basis. Suddenly my phone gone blank out. I couldn't on the mobile phone. Is there any technical support to recover my mobile phone.

Service not working abroad

I have walked through the guide to set my phone up. I’ve set restarted, set my phone networks to search manually, but I can’t get any service. Not even Bars, I have no network. Very disappointed as 3 and Vodafone connect with ease

Unable to text phone - I am deaf

trying to textphone. SMS keeps saying failed. I am deaf.Can you advise what I can do?

Stuck in Australia with voice not working

I recently purchased an Unlimited Full Works plan and am now in Australia. The data connects fine, but whenever I call I get silence, and the call terminates after 10 seconds or so. The 150 text message service doesn't work, ROAMING and SPEND CAP ref...

Resolved! Proof of usage request

How to find proof of usage

Cannot call out from my new iPhone 14

Hello alli am hoping someone can help me, I have upgraded my old iPhone for a new iPhone 14 on the same network all I had to do was put the new sim and away I went. But it’s now not allowing me make any calls. I’ve checked in settings and there are t...

Calls cut out after 5 minutes

I have started to have this problem too. Exactly at 5 mins the call gets cut off. I am in the UK using my EE sim. It happens when I am at home or when I am out.

Resolved! Voicemail on iphones

Is it possible to delay the time a call is diverted to my voicemail, so I have time to answer the call? This cannot be done on the handset.

Missed call notification in Messages but no record of the missed call in Recents

Good afternoon!Today I received a notification (in Messages) of a missed call (from my employer) while I was in the same room with my phone. It didn't ring. (It wasn't on silent or something.) When I had a look at Recents there was no record of the m...

I cannot send text messages to my EU contacts

Hello, I cannot send text messages to my EU contacts. It says 'not delivered' - message send failure. I can call / text /send/ receive calls and texts to UK & call EU numbers. I am at home and also tried I-message. No issue with wifi. Thanks for supp...