Mobile Services

Roaming

Just a month ago my EE number was working all over Europe now it’s not ! I’m pretty confused please help me understand how to change it

Unable to call or text in USA error 0

I have full internet/roaming but unable to text or call even my husband sat next to me, also on EE since arriving in south dakota (could message in denver but didnt try calling). Can use WhatsApp, messenger etc. Not great as he's at a conference duri...

No network while roaming in canada

I usually receive a text when i land in a new country letting me know that network connectivity has been activated but did not this time around. I have travel pass to use my data and minutes when in am abroad. All the settings look right in its the ...

Resolved! Travelling outside of EU

Hi, I am travelling to Albania which is outside of EU and I'm taking a payg sim with me. Can I add a call package in order to make and receive calls? If so how much is it ?

Resolved! Travelling in Morocco

I am travelling to Morocco next week , there is little information about data usage. I already have travel data pass max and roam abroad pass activated on my account. Will this allow me to use my data with no extra charge ?

Resolved! Can't make calls from Portugal

Can't make calls from Portugal. Roaming is activated and phone has been working ok previously. Using 150 get as far as being told check is being made and text will be sent with details, but no text received despite trying numerous times. No option on...

Poor signal

I have been with EE for a year now, was previously with Vodafone. However, everywhere I go with EE I seem to only get 1 bar of phone signal at home and in the office. Its really inconvenient as I can only ring people on WIFI calling and defeats the o...

Changing number to Chinese number.

Hi all,I’m moving to China for a year and have a monthly contract with EE. How do I/ can I change my number to a Chinese one whilst keeping my old contract for the phone / data?Thanks!

Resolved! Voicemail

My phone is telling me I have a voicemail when I don't. No saved all deleted. I've restarted my phone doesn't fix it.

Unsure about travel data pass abroad

I am in Turkey at present and before coming out here I texted and got confirmation of a travel data pass. I have had no problems until today when I have received a message saying I needed to purchase a roaming data add on to access the internet nd t...

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