Unsure about travel data pass abroad

Bluedave1961 · ‎18-06-2023

I am in Turkey at present and before coming out here I texted and got confirmation of a travel data pass. I have had no problems until today when I have received a message saying I needed to purchase a roaming data add on to access the internet nd to text 500MBTDP to get 500MB for £7-84 lasting until midnight.

What is this all about, can anyone help me?

Northerner · ‎18-06-2023

Hi @Bluedave1961

Turkey is outside of the EU, that price is correct:

https://ee.co.uk/mobile/international/travel-data-pass

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎18-06-2023

But no reason to pack up after a few days. Once bought you are charged that amount only on the day you use data there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎18-06-2023

Hi @Bluedave1961

Thanks for coming here.

Is the travel data pass still showing active in your My EE account, under add-ons?

Leanne.