Unsure about travel data pass abroad

Bluedave1961 · ‎18-06-2023

I am in Turkey at present and before coming out here I texted and got confirmation of a travel data pass. I have had no problems until today when I have received a message saying I needed to purchase a roaming data add on to access the internet nd to text 500MBTDP to get 500MB for £7-84 lasting until midnight.

What is this all about, can anyone help me?

Northerner · ‎18-06-2023

Hi @Bluedave1961

Turkey is outside of the EU, that price is correct:

https://ee.co.uk/mobile/international/travel-data-pass

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎18-06-2023

But no reason to pack up after a few days. Once bought you are charged that amount only on the day you use data there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T · ‎18-06-2023

Hi @Bluedave1961

Thanks for coming here.

Is the travel data pass still showing active in your My EE account, under add-ons?

Leanne.