Mobile Services

Phone upgrade and not working

I’ve upgraded and transferred my sim to new iPhone and have no network not able to receive or make calls. Is this normal does it take time to transfer? 

my mobile not receiving any texts, incluing those that EE keeps wanting to send

Re: How do I activate international roaming so I can use my phone in Europe?

I can’t txt roam as I only have sos and no signal as it’s a new phone bought in USA on holiday 

Calls dropping sound

I am constantly on calls and the sound keeps dropping out for 15-20 seconds, if i keep talknig the other person can still hear me but i cna hear nothing then after 15-20 seconds sound comes back. It is very frustrating and a number of people have hun...

Re: Incoming calls barred when I’m abroad!

Hi LeanneI’m also abroad (France) and would like to activate roaming. Seems calls to and from the uk are barred. I didn’t appreciate I had to text ROAM to 150 before I left the uk. I have a pay monthly account and there’s signal showing. Need to cont...

No service

So im a pay monthly customer bill is paid all of a sudden 11pm my service disappears when I sign in to my account my number isnt there says i have no ee products when calling my number it says the number you have called isn’t recognised?! At home wit...

International £2 add on for call abroad?

I can see the availability of this add on but it doesn't give much detail about what this includes, i.e. how many minutes or price of calls. Can anyone help, please? Thanks

I can’t access data abroad

HELP WITH MOBILE PLAN ACTIVE ADD-ON

My mobile plan has 4 Active Add-Ons . One of these plans states "£2.29 per day for EU Roaming. This add-on cannot be removed ".I am now on holiday in Germany thinking I can roam like home but find extra charges on my Sept bill of £2.29 for the days I...