Mobile Services

No service in USA

Hi I have been in usa since March I cannot get my EE service phone keeps reading no service I can't recieve my voice mail or make any home calls I'm paying the add on while I am abroad I got a better service from BT and they change...

Resolved! How far in advance do I purchase the roaming add-on?

How long before I travel should I buy the £15 roaming pass to use my phone in the USA? Also, is it valid a month from purchase or will I need to renew it while I’m out there as my regular bill will be generated while I’m there? Thanks

Resolved! Can’t access voicemail abroad

I need to access voicemail abroad. I don’t have a pin and can’t get through to customer service. Help

Intermittent problems with calls, other persons hears an echo, I hear garble

It's been suggested by a mobile phone repair service in Sutton-in-Ashfield that it's fairly local network problem. As I say, it's intermittent. I've checked, it also happens when caller and I do not have cases on our phones so it's not that.. And it'...

Resolved! unlimited data EU add on

I have a subscription pack of £15 and i’m going to germany for a month. is this unlimited for the whole month?

Resolved! USA Roaming Pass purchase date

HiCurrently on a SIM only contract and heading to NYC next week. I know I need to enable data roaming by texting ROAMING to 150 and then its £15 for the Pass to use my phone as if in the UK. Question is - does it matter when in the billing cycle th...

Resolved! Re: receiving text messages abroad

Hello I am in Colombia I bought data but i am still cannot receive message from abroad

@Call back from EE how do you get one

Can't get answer on roam abroad. Says not entitled. Customer for decades. How can I get a call back. Going to New York today

Cant call

Just landed in Spain and have activated data roaming - can’t make calls to UK mobiles - getting a message to call 470 ?? But won’t work ??

Receiving and making calls error

I can’t received calls or make calls. I get the service is busy please try again later. I am abroad and I just signed up to an all rounder plan. I was on pay as you go until yesterday this plan should allow me to use my phone as normal. However I sti...

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