Unable to receive messages

[Markab63]

This has just started this morning.  I can send texts, call and receive calls, so it's just receiving texts that is the problem.

I'm on a Samsung S10+, with EE monthly account.

I have tried restarting, clearing the cache, etc. but nothing has made a difference. 

I have several 2FA codes that have been sent to me, plus a personal message from a friend, so I know that I should be receiving something, but nothing is appearing and hence I'm assuming there is an issue in the network.

I need to access the accounts I was waiting for the 2FA codes for as a matter of urgency, so would appreciate help quickly.

Thanks, Mark

[Christopher_G]

Hi @Markab63 

Welcome to the community.

Could you try sending a text message to your own number please? Just as a test. Let me know if it goes through.
Chris

[Markab63]

Hi Chris, Just tried that and it worked, at least it came back immediately, so I'm assuming it went out and returned.

Cheers, Mark

[Christopher_G]

That's good, it means that the message centre is working and your phone can send and receive messages through the EE network, @Markab63 

Are you still having the problem with other messages?
Chris

[Markab63]

Yes.  I'm afriad so.  None of the at least 3 messages I'm expecting have arrived.

Mark

[Christopher_G]

OK, thanks @Markab63 

It may be worth speaking to our technical support team so we can check everything from our side.

Chris

[Markab63]

ok thanks!

[Leanne_T]

Let us know how you get on @Markab63 

Leanne 🙂

[Markab63]

Just to let you know that messages started to arrive again about an hour later, before I had time to contact the technical team.  Did look they had got stuck somewhere, as when I requested a 2FA code from one account, I received two messages with different codes, so I'm guessing that the first one was the one from several hours before, having been given a "push" by the new request.

[Christopher_G]

Thanks for letting us know, @Markab63 

Glad it seems to be sorted.

Chris