Not registered on network

DREAMCATCHER64 · ‎02-09-2023

I recently moved back to EE from BT as I got a new Galaxy Flip 5 phone. But I can't make calls or send or receive texts as I am not registered on the network - That's the message I get when I try. I can't even call 150 to ask for help. What do I do?

Northerner · ‎02-09-2023

Hi @DREAMCATCHER64

Did you get the device from EE.

Are you on EE PAYG or pay monthly contract.

Are you in thd UK.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎02-09-2023

Hi @DREAMCATCHER64

Did you get the device from EE.

Are you on EE PAYG or pay monthly contract.

Are you in thd UK.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

DREAMCATCHER64 · ‎02-09-2023

Yes - phone came from EE.

I am on a monthly contract.

I live in the UK.

Christopher_G · ‎02-09-2023

Hi @DREAMCATCHER64

Have you tried restarting the phone? Are you using the new EE SIM card?

Chris

DREAMCATCHER64 · ‎02-09-2023

Oh - I'm not. I put in my old sim card with my number on it. That may be the issue. I'll swap the sims over. Thank you for your help.

Christopher_G · ‎02-09-2023

Yeah, give that a try, @DREAMCATCHER64. Hopefully it then works OK. 🙂

Chris