Poor signal over Monthly contract vs. pay as you go sim

[matt-miles_32]

I've just got a contract for my 11 year old son - one of the 'my first SIM' deals at £9 a month. I've paired this with a perfectly working old iPhone XR that used to be a work phone.

This was over easter weekend - and something went wrong with the activation, so in order to give a gift that actually worked, I had to purchase a PAYG SIM from the local petrol station.

Once the monthly contract was activated a few days later - we noticed that network coverage was poor - and reinstalled the PAYG SIM as a backup, and to see if there was a difference in mobile signal coverage.

Now, we life in the wilds of Norfolk, so mobile signal is sketchy at the best of times, but it would seem that the Contract SIM is by far the worst in terms of getting a useable signal.

Any thoughts on what I need to do next?

[Matt_124]

When you say that you noticed the coverage was poor, was this an observation based on calls or data performance?

Were you struggling to make/receive calls or were data speeds slower?

If this was a data speeds concern, the £9 Safer SIM Protected Plan has maximum speeds of 0.5 Mbps whereas a standard PAYG SIM has a 25 Mbps speed cap which may explain your issue.

It is an intentionally 'locked down' plan to ensure only the most essential data usage is allowed such as iMessage/RCS or Maps, but not suitable for anything more intensive than that. Perhaps another plan may have suited your needs better than this.