Mobile Services

Data roaming

Good evening I have upgrade my daughters phone xxxxxxxxxxxxxx today for the monthly data roaming at £15. It doesn’t appear to be working. Can you look into it please [Mod edit: Please do not share personal details as your posts are visible to the pu...

Resolved! Upgrade anytime

Hi I'm wondering if anyone at EE can help please? I am currently 8 months into a 24 month anytime upgrade plan, but don't like my phone as having multiple issues with bugs, overheating and battery life (pixel 7 pro). I am happy to pay the early upgra...

Use my phone in Greece

Hi, how do I go around using my phone in greece?

Technical explanation for Wifi-Calling required

I asked EE tech support to explain how Wi-Fi calling works, and was not convinced with his explanation.My understanding was that the calls over wifi-calling are routed approximately like this:Caller's phone > Wi-Fi connection to home router > Router'...

Can I set up Roaming after leaving UK?

My wife has had to go to Spain at short notice. She is already there. Can I set up roaming now? The Roaming instructions say do it before you leave.

Can’t make phone calls at all sim not provisioned

I’ve transferred my old phone to my new one and I can’t make calls can’t receive calls texts nothing I’ve put my old sim in my new phone as I’ve kept my number but I have no signal and nothing works

Resolved! Im not sure if im able to upgrade ?

phone not working ee uncontactable

I am trying to call out from my phone, I get a " "not registered on network" message. If someone calls that number they are not connected and a message says " this number is unavailable" or words to that effect.Its also the number I use for all my ba...

Roaming add on

Trying to get $10 EU roaming data active on my account. Both through app and website it just says tech error. I have a payg sim card. Help

Re: No operator in the USA, hence no access to roaming

Hello xxxxxxxxxxx ee network IN Jun my sim is working but this month my sim is not working no messge no fone call no not his so plz sort out my sim thanks [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

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