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Discussion about Mobile services, like roaming, calls, messaging etc

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Abroad and phone not working

I  am in South Africa and my phone is not registering to any local network. I tried filling in a complaint form a week ago but got no response. Technical support isn’t doing messages. The only way to get help is to call a mobile in England which woul...

Resolved! Roaming Queries

Hi,I'm on a pay monthly essential plan with 25gb data, and shortly I'll be visting the US and Canada.As I understand it I can buy a 'Roam Further' pass which will allow me to use my data, sms, call allowances in these countries?Also, from reading oth...

Snowy101 by • Investigator
  • 582 Views
  • 5 replies
  • 4 Helpful

Tampnet WiFiCall?

I’m currently at sea, and always have flight mode on, but Wi-Fi enabled. Usually my phone displays EE WifiCall.However this time it shows Tampnet WiFiCall. Why? Phone has been in flight mode since I arrived, worried that I will be charged if I receiv...

WarmCat by • Investigator
  • 950 Views
  • 13 replies
  • 1 Helpful

Roaming Help

Hi all, firstly, apologies if this comes across as a silly question. I’ve never been abroad before and I’m going away to Spain on Saturday. I have the roaming pass as an add on and was wondering if anyone could tell me how and when to activate it? I ...

Dan_W by • Established Contributor
  • 477 Views
  • 7 replies
  • 3 Helpful

VM on and VM off not working

I have previously used the "VM on" and "VM off" commands to 150 but these don't work for me any more. I get the same reply every time:"Sorry, we're having some trouble completing your request at the moment. Please try again later."Do these commands n...

sarah1234 by • Contributor
  • 1678 Views
  • 8 replies
  • 2 Helpful

Sim

I’m stuck in Indonesia and can’t use my phone unless connected to WiFi and even then I’m unable to send any texts please help

Resolved! USA roaming

Hi my son is moving to the USA for three years scholarship, what's the best option for him and using his phone on a UK EE account 

can't make phone calls

Hey there I hope you are well,I am currently in the Czech Republic and come here often and I am struggling with making calls when on ee I have paid extra for the calls and the mobile data every month however I am stuck as my mobile data works but doe...

ayaan_ta by • Visitor
  • 550 Views
  • 2 replies
  • 2 Helpful
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