Technical help

[Libbybet]

Hi there,

Can anyone please help? I cannot use the internet or make phonecalls from my phone. All bills are up-to-date. I can send and receive texts but that's all. How can i access help with this, as i cannot use my phone to call the technical help number? Nor do i have another phone to call from at present.

Thankyou!

[Alex_M]

Hi @Libbybet 

Do you get any kind of tone or anything when you call out?

I'd recommend checking for problems in your area using the Network & Coverage Tool.

Put in your postcode and choose your phone model, then click 'Check Status'.

Thanks,
Alex