I am in the USA and only get a SOS only message in top left corner

[Alandis]

I have no connection on my phone to the EE network while in the USA - only SOS only - I have worldwide network access as part of my account.   I had a similar problem in Australia and it was resolved by using the 'chat' network that was available on line by WiFi but there seems to be no chat service here in the USA on the website - please help - it was resolved in Australia thru chat with the technician switching something on that wasn't on and should have been.   I just need that same 'chat' service here but can't find it on the website!

[Chris_B]

@Alandis   What ever was switched on is still on.  Have you tried restarting the device?  Have you tried a manual network search?    

[Alandis · Accepted solution]

Thanks for checking Chris.  I resorted to YouTube where I got instructions on how to find the network on my mobile device and all is good.  

Many thanks

Alandis

[Katie_B]

Thanks for coming back and letting us know @Alandis. 

It's great to hear this is now resolved.

Katie